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“Our top priority is getting the right information to the right veteran at the right time,” said VA Director of New Media Brandon Friedman, who is changing the way VA interacts with veterans. The VA page on Facebook and Twitter account are two of the tools he’s using to help VA become more transparent and reinforce their commitment to customer service.
But if you are a veteran, you can expect more than just receiving information through social media sites. You can also engage with VA using tools like Facebook and Twitter to get important information, relevant news, answers to questions, and assistance in getting issues resolved. Ultimately, the objective for VA is to develop a system for receiving feedback, determine who needs to hear it, and take necessary action.
One of the ways VA has already done this is by acknowledging that many veterans want to access information at the local level. To assist with this, VA is establishing a social media presence for each VA facility that will provide community-level information to veterans. In fact, VA created Facebook pages for each of its 152 medical centers nationwide, in addition to 64 Twitter feeds, a YouTube channel, a Flickr page and the "VAntage Point" blog. Try finding your closest VA medical facility on Facebook, or find their contact information using the VA facility locator today.